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Lullawear Shipping, Fulfilment, and Returns Policy



1. Shipping Policy
1.1 Domestic Shipping (UK only)


  • Standard shipping (3-5 business days) - £5.99 with Royal Mail.

  • We also offer 24-hour and 48-hour expedited delivery options at increased rates. The rates for these options will be available at checkout.

  • Orders are typically processed and dispatched the next business day. However, during busy periods, dispatch may take up to 2 business days.

  • For orders with tracked service, a free warranty is provided should the package not arrive. Please note: if a customer chooses standard shipping without tracking and the package does not arrive, Lullawear will not be held responsible, and no refund will be provided.



2. Fulfilment


2.1 Order Confirmation


  • Once you place an order, you will receive an email confirmation with your order details. Please keep this for your records.

  • If there are any issues or discrepancies with your order, please contact our customer service team immediately at


2.2 Tracking Your Order


  • For orders that have selected a tracked service, once your order is dispatched, you will receive a tracking number by text/email, allowing you to track your package's journey.


  • If a delivery is declined by the customer or not collected from the post office following a missed delivery, leading to the item's return to us, we will not issue a refund.


3. Returns Policy


3.1 Return Eligibility


  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, in the same condition that you received them, and in their original packaging.

  • To initiate a return, please contact our customer service team with your order number and reason for the return at



3.2 Refunds


  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Please refrain from initiating a chargeback with your bank while we are processing a refund. If you haven't received the refund within 14 business days, reach out to our support team at Should a chargeback be filed, we will seek to recover associated costs.


3.3 Exchanges


  • If you wish to exchange an item for a different size or colour, please return the original item and place a new order for the desired item.

  • Exchanges are subject to availability.


3.4 Return Shipping


  • Customers are responsible for return shipping costs.

  • Customers must contact to arrange the return location.

  • We require you to use a trackable shipping service for returns to ensure the safe arrival of your items. In the case we do not receive the items back in a usable condition or should the goods not arrive, no refund will be issued. 



Thank you for shopping with Lullawear. If you have any further questions or concerns regarding our policies, please do not hesitate to contact our customer service team at

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